Before the legal stuff, we would like to welcome you to our shop:
Thank you so much for choosing Mud And Majesty and we appreciate your visit. If you have any questions or concerns please use the "Convo" button and drop us a line. We will do our very best to answer them quickly. We will cover the basics here, but our full Terms of Service are available on our Check Out page.
Handmade / Custom Order Policy:
Design Fees are non-refundable once the order is started. Our 3D Modelers will make every effort to capture your concept to your satisfaction in a timely manner. Design specifications are set forth by the customer. Mud And Majesty is in no way responsible for any losses due to a delayed custom order request or the resulting product. This includes but is not limited to missed deadlines, missed events, monetary losses, status or resulting social damage.
General Shipping Policy:
Please be sure that your shipping address matches your billing address and your pay pal address if you are paying via pay pal. If you request to ship to a different address you must contact me first and then be prepared to pay via direct check out only this policy is in place due to pay pal scams.
International Import and Customs Policy:
Customers outside of the United States. We do not refund customs dues.
INTERNATIONAL SHIPPING IS AVAILABLE PLEASE KEEP IN MIND YOUR COUNTRY MAY HAVE CUSTOMS DUES. SOMETIMES THIS TAX COULD BE UP TO 22% OF THE ITEM VALUE NOT INCLUDING SHIPPING. THIS ADDITIONAL TAX IS NOT INCLUDED IN YOUR SHIPPING CHARGES AT CHECK OUT. WE WILL NOT BE RESPONSIBLE FOR REFUNDING ANY AMOUNT OF THE CUSTOMS OR IMPORT DUES. THE CUSTOMER IS RESPONSIBLE FOR CONTACTING THEIR LOCAL CUSTOMS OFFICE FOR INFORMATION RELATING TO CUSTOMS OR IMPORT DUES.
If you receive a damaged item, contact us as soon as you receive the defective item with photos of the damage. At that point we will ship you a new item or a discretionary refund .
If you are not satisfied with your purchase. Please contact us within 5 days of receiving your item. We offer full refund for the item if arrangements are made within 7 days of the date that you receive the item, however you will be responsible for the shipping to send it back. unless other arrangements are made by Mud And Majesty. We take care to package items carefully however, despite our best efforts parcels do get damaged in transit, if that should happen please contact us right away providing photos of the damage so we can send you a replacement. We honor and respect honesty and we are eager to make everything right leaving you satisfied with your purchase, so please convo with any concerns.Items shipped to the incorrect addresses are not covered by these policies, unless we have made the shipment error.
A Final Note:
To those of you who are new to Mud And Majesty and to our thousands of returning customers all over the globe. We pride ourselves in excellent communication before, during and after the sale. Customer service is of utmost importance to us. We work to make every sale an enjoyable, hassle free experience for every customer regardless of the size of the purchase or geological location. We couldn't do what we do without you and sincerely look forward to earning your business.
Thank you for your consideration,
The Mud And Majesty Team.